Lifetime Warranty | Free Shipping + Returns

Shipping

What countries do you ship to?

We ship worldwide.

How long do items take to arrive with domestic  shipping within the United States?

Processing an order typically takes 1-2 businesses day.Shipping times within the United States vary depending on which shipping option you choose. 
USPS First Class Mail: shipping times are not guaranteed, but typically take between 1-3 business days. 
USPS Priority Mail: guaranteed delivery within 1-3 business days. 
USPS Priority Mail Express: guaranteed delivery within 1-2 business days.

How long do items take to arrive with international shipping?

For all orders placed with USPS First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.Please note: Customers are responsible for any custom/duty fees.

Returns

Do you accept returns?

We gladly accept returns and exchanges for unworn and unused items within 30 days of delivery.  We also provide a FREE pre-paid return label with every order. Please contact info@nour.jewelry regarding your return. 

Sizing

How can I know the size/fit of your jewelry?

Please refer to our sizing chart for more detailed information on jewelry sizing and fit.

What if you’re sold out of the size I want?

Sign up to the waitlist with your email to make sure you're contacted as soon as a sold out item is back in stock! You can also contact us at info@nour.jewelry for restocking information.

Gifting

Do your offer gift wrapping and packaging?

All orders arrive in a lovely branded gift box.

Materials & Care

How do you care for 14K Gold Jewelry?

To take the best care of your 14k gold jewelry, avoid bringing your jewelry in contact with everyday chemicals such as hairspray, lotion, perfume or other cosmetics. Fine jewelry should also be removed before diving into a chlorinated swimming pool or before using household cleaners. Many of these cleaners contain ammonia, which can be very harsh.

How do you store 14K Gold Jewelry?

Proper jewelry storage doesn't get the credit it deserves. Fine jewelry should never be tossed into a drawer or on top of a dresser—that’s asking for scratches and damaged gems.Our 14K gold jewelry pieces come in a beautiful gift box and velvet pouch, which is the perfect place to keep them.

What happens if my jewelry breaks?

No worries, we've got you covered! With our lifetime warranty you can send back your jewelry at any time and we'll repair any damage. 

Personalized Orders

Do you make custom or personalized orders?

At the moment, we do not take personalized or custom orders on any of our fine jewelry pieces.

Wholesale Inquiries

Are your items available to be purchased wholesale?

Yes. Please contact us at info@nour.jewelry for all wholesale inquiries.

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